Question 1

What is Knockwrench, and who is it for?

Accepted Answer

Knockwrench is an owner workspace for small HVAC businesses. It is built around the information an HVAC owner needs to keep customer conversations, jobs, quotes, and follow-through organized while working in the field.

Question 2

What business details can I set up?

Accepted Answer

You can save your business name, service area, business hours, services, service prices, customer review destination, emergency call-handling instructions, and escalation guidance. These are owner-entered details for your Knockwrench workspace; saving them does not connect a phone, SMS, or calendar provider.

Question 3

How does service area information work?

Accepted Answer

Enter the communities your HVAC business serves in your business profile. Knockwrench stores that owner-provided service-area description so your operating guidance has the right context. Live call routing by location is not connected today.

Question 4

What can I do in the owner workspace today?

Accepted Answer

Today you can create an owner account, configure your HVAC business profile, and manage owner-scoped customers, jobs, quotes, and interaction records. You can also review readiness information and your subscription status. The workspace is the shipped product surface; the automated front desk connections described below are not live.

Question 5

How does Knockwrench help with customer follow-through?

Accepted Answer

The current workflow keeps customer, job, quote, and interaction details together so an owner can see what needs attention and record the next step. Automated quote follow-ups, appointment reminders, and review requests are planned capabilities, not connected or live messaging workflows today.

Question 6

Are automated calls or texts available now?

Accepted Answer

No. Voice and SMS are currently marked unavailable in the shipped Knockwrench readiness checks. Automated calls and texts are planned; do not treat the landing-page examples or owner-entered call guidance as a connected phone or messaging service.

Question 7

Can Knockwrench book jobs into my calendar?

Accepted Answer

Not today. Calendar integration is currently marked unavailable and is planned for a future workflow. Knockwrench does not currently write appointments to an external calendar or send live appointment reminders.

Question 8

How much does Knockwrench cost?

Accepted Answer

The recurring subscription price is set from a company-approved server-side setting. The billing page shows when checkout is available; a hosted subscription checkout cannot start until that approved amount is configured.

Question 9

How do I get started as an HVAC owner?

Accepted Answer

Create an owner account, open your business profile, and add your HVAC services, prices, service area, hours, and follow-through guidance. The workspace keeps those details ready for the current owner workflow while planned voice, SMS, and calendar integrations remain clearly unavailable until they are connected and verified.

Straight answers before the first ring.

Know what is ready for your business.